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Cancellation Returns

What is the general return policy on Salasar Software Pvt. Ltd.?

We want to ensure you have a hassle-free shopping experience, where you can confidently make purchases. All sellers on Salasar Software Pvt. Ltd. have a comprehensive return policy which is tailored to protect our customers. Please refer to our seller specific policies for further details.

 

 What is the Sellers' Return Policy?

If you have received a damaged item or it does not match the description provided by the seller, you can return it to the seller and get a replacement within 10 days of delivery at no extra cost. This policy does not cover defective products sold by sellers. Such instances are covered under the manufacturer’s terms. Please contact the respective helpline for brand specific return policy. Please contact us with your replacement request within 10 days from the date of delivery of the product. The seller will be notified of the return request. Once the seller accepts the return request, the item will be recalled and a replacement will be shipped to you.

 

What is the 15 Day Replacement Guarantee?

If you have received a damaged or defective product, you can return it to get a replacement within 30 days of delivery at no extra cost. This policy is applicable to seller Salasar Software Pvt. Ltd. only. Please contact us with a replacement request within 15 days of delivery. The item will be recalled and a brand new replacement will be shipped to you at no extra cost.

 

What are the conditions for initiating a return?

Damages due to misuse of product are not covered under the policy. Consumable items that have been used or installed cannot be returned. Items such as Parsaad,clothing,pouches& freebies are ineligible for returns. Products with tampered or missing serial numbers are likewise ineligible. 'Damage' or 'defect' is as defined under the manufacturer’s warranty. Please return the item in the actual condition you received it with all its original packaging and accessories. Replacement can be for the entire product or part(s) of the product subject to availability of the same.

 

How do I return an item purchased on Salasar Software Pvt. Ltd.?

To return an item purchased on Salasar Software Pvt. Ltd., please refer to the corresponding return policy of the seller. You can then contact us for initiating the return.

 

Seller has declined my return request. What can I do?

In case the seller declines a return and you are not convinced with the reason, you can write to us to at resolution@Salasar Software Pvt. Ltd. to resolve the issue. You can file a dispute 45 days from the date of delivery. Salasar Software Pvt. Ltd. mediates seller-buyer disputes on a case-by-case basis. Salasar Software Pvt. Ltd.’s Buyer Protection Program covers such buyers who are unable to successfully resolve their dispute with the seller, or are not satisfied with the resolution provided by the seller.

 

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded. In case your product has been shipped but has not yet been delivered, to cancel Contact Us. Unfortunately, an order cannot be cancelled in case a delivery has already been made.

 

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same.In case the seller is Salasar Software Pvt. Ltd. the refund mode will be Salasar Software Pvt. Ltd. Wallet. The refunded amount will be made available immediately. However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Salasar Software Pvt. Ltd..